HP CHROMEBOOK X360 14A MAINTENANCE AND SERVICE MANUAL Pdf Download (2024)

HP CHROMEBOOK X360 14A MAINTENANCE AND SERVICE MANUAL Pdf Download (1)
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HP CHROMEBOOK X360 14A MAINTENANCE AND SERVICE MANUAL Pdf Download (2)

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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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HP CHROMEBOOK X360 14A MAINTENANCE AND SERVICE MANUAL Pdf Download (3)

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Summary of Contents for HP Chromebook x360 14a

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, ChromeOS, Chromebook, Google, bound by the terms of the HP End User License To access the latest user guides, go to and Google Drive are trademarks of Google Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Grounding the work area ............................20 Recommended materials and equipment.......................20 Cleaning your computer ..............................21 Enabling HP Easy Clean (select products only) .......................21 Removing dirt and debris from your computer.......................21 Cleaning your computer with a disinfectant ......................22 Caring for wood veneer (select products only) .......................23 Packaging and transporting guidelines ..........................23...
  • Page 5 Component replacement procedures..........................26 Preparation for disassembly ...........................26 Bottom cover ................................26 Battery ..................................28 WLAN module ................................29 Speakers ..................................30 Touchpad cable ................................31 Touchpad .................................32 USB board cables ..............................33 USB board ................................34 System board................................35 Power cable ................................37 Display assembly..............................38 Top cover with keyboard............................47 6Backing up, resetting, and recovering ..........................48 Backing up ..................................48 Resetting..................................48...
  • Page 6 64 GB 32 GB Audio andvideo Dual speakers HP Wide Vision Camera (fixed, USB2, wide field-of-view (WFOV), integrated into display assembly) 720p by 30 frames per second Dual digital microphones with appropriate echo cancellation, noise-suppression software Google® Assistant support Wireless Wireless Local Area Network (WLAN) Realtek™...
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description Media card reader Micro Secure Digital (SD) Media Reader Supports microSD™, SDHC™, SDXC™ Push-push insertion/removal Ports Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 1 Type–A (2) USB 3.2 Gen 1 Type-C®, supports: - power delivery - data transfer - DisplayPort 1.4, 4K output (4096 ×...
  • Page 8 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 9 Table 2-1 Right-side components and their descriptions (continued) Component Description USB SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, Charge and charges small devices (such as a smartphone), even when the computer is off.
  • Page 10 Table 2-2 Left-side components and their descriptions (continued) Component Description USB Type-C power connector and SuperSpeed Connects an AC adapter that has a USB Type-C connector, port supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
  • Page 11 Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
  • Page 12 Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers Speakers are located on the right and left of the keyboard. Speakers...
  • Page 13 Table 2-5 Speakers and their description Component Description Speakers Produce sound. Special keys Use the illustration and table to locate the special keys. Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift.
  • Page 14 Table 2-7 Service label components Component Serial number Product ID HP product name Table 2-8 Service label components Component HP product name Product ID Serial number Warranty period Table 2-9 Service label components Component HP product name Labels...
  • Page 15 Table 2-9 Service label components (continued) Component Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions where the devices have been approved for use. Chapter 2Components...
  • Page 16 To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 17 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes backlight cable and keyboard cable) NOTE: For a detailed list of country codes, see...
  • Page 18 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 2 cell, 44 Whr, for use only in North America N19892-005 Speakers (include cables and four rubber isolators) M15298-001 (10) Bottom cover Natural silver for use with models in ceramic white, forest teal, and mineral silver M15299-001 Ash silver for use with models in light teal M20489-001...
  • Page 19 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel M15307-001 Adhesive Kit (not illustrated, for use on display bezel) M27496-001 Camera/microphone module (includes double-sided adhesive) N25220-001 Display panel bracket (not available as a spare part) Display panel FHD panel M15330-001...
  • Page 20 To identify the miscellaneous parts, use this table. Table 3-4 Miscellaneous part descriptions and part numbers Component Spare part number 45 W USB Type-C AC adapter (non-PFC, 1.8 m, 3 pin) L43407-001 HP 220 wireless mouse L13996-001 Screw Kit M15314-001 Cables...
  • Page 21 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cords (C5, 1.0 m, conventional with sticker) For use in Australia L19358-001 For use in Denmark L19360-001 For use in Europe L19361-001 For use in India L19363-001 For use in Japan L19365-001...
  • Page 22 Removal andreplacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...
  • Page 23 Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ● avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive ●...
  • Page 24 Before touching an electronic component, discharge static electricity by using the guidelines described ● Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. ● If you remove a component, place it in an electrostatic-safe container. ●...
  • Page 25 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 26 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 27 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 28 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 29 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations...
  • Page 30 Path to access information Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 31 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size andlocation during removal andreplacement.
  • Page 32 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the bottom cover: Remove the Mylar screw covers (1). Remove the front and rear rubber foot strips (2). Remove the nine Phillips M2.0 × 7.6 screws (3) that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool (1) to release the rear edge of the bottom cover from the computer (2).
  • Page 33 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 34 Remove the battery (5) from the computer. To replace the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part number Description Spare part number Realtek RTL8822CE ac 2 × 2 Wi-Fi + Bluetooth 5.0 (MU-MIMO supported) L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 35 Remove the Phillips M2.0 × 2.9 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 36 Table 5-4 Speaker description and part number Description Spare part number Speakers (include cables and four rubber isolators) M15298-001 Before removing thespeakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 26).
  • Page 37 NOTE: The touchpad cable is available as spare part number M15293-001. Before removing the touchpad cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 26).
  • Page 38 Remove the bottom cover (see Bottom cover on page 26). Remove the battery (see Battery on page 28). Remove the touchpad: Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect the touchpad cable from the system board. Remove the six Phillips M2.0 ×...
  • Page 39 Release the zero insertion force (ZIF) connectors (1) to which the USB board cables are connected, and then disconnect the cables from the system board. Release the ZIF connectors (2) to which the USB board cables are connected, and then disconnect the cables from the USB board.
  • Page 40 Remove the four Phillips M2.0 × 4.2 screws (3) that secure the USB board to the computer. Remove the USB board (4) from the computer. To replace the USB board, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 5-7 System board descriptions and part numbers Description...
  • Page 41 Disconnect the battery cable from the system board (see Battery on page 28). Remove the WLAN module (see WLAN module on page 29). Remove thesystem board: Release the power cable from the retention clips (1) built into the top cover. Disconnect the webcam cable (2) from the system board.
  • Page 42 Remove the eight Phillips M2.0 × 4.2 screws that secure the system board to the computer. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. To replace the system board, reverse the removal procedures.
  • Page 43 Table 5-8 Power cable description and part number Description Spare part number Power cable M15300-001 Before removing the power cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 26).
  • Page 44 Remove the bottom cover (see Bottom cover on page 26). Disconnect the battery cable from the system board (see Battery on page 28). Remove the display assembly: Carefully disconnect the two wireless antenna cables from the WLAN module (1). NOTE: Models have either one or two WLAN antennas.
  • Page 45 Remove the four Phillips M2.5 × 5.7 screws that secure the display assembly to the computer. Rotate the display upward to open the hinges (1). Separate and remove the display assembly from the computer (2). To replace display assembly subcomponents: Flex the inside edges of the top edge (1), the inside edges of the left (2) and right sides, and the inside edge of the bottom edge (3) of the bezel to release it.
  • Page 46 To replace the display panel: Remove the rubber hinge caps (1) from inside the hinges. Remove the display panel cable from the display left hinge (2). Remove the camera cable and wireless antenna cables from the display right hinge (3). Firmly grasp the pull-to-release tape located in the bottom corners (1) of the display back cover with a pair of forceps.
  • Page 47 Disconnect the display panel cable (5) from the G-sensor board. Remove the display panel (6). The display panel is available using spare part numbers M15330-001 for FHD displays and N24780-001 for HD displays. To replace the display panel cable: IMPORTANT: Before resting the display panel upside down, make sure the work surface is clear of any tools or debris that could scratch the display panel surface.
  • Page 48 To replace the G-sensor module, detach the G-sensor module from the display back cover. The G-sensor module is attached to the display back cover with double-sided adhesive. The G-sensor module is available using spare part number N24909-001. To replace the display hinges: Remove the two Phillips M2.0 ×...
  • Page 49 Remove the display hinges (3). The display hinges are available using spare part number M15311-001. To replace the display hinge covers: Loosen the two captive Phillips screws (1) that secure the hinge covers to the display hinges. Remove the display hinge covers (2). The display hinge covers are available using spare part number M15312-001.
  • Page 50 Remove the camera/microphone module bracket (2). Release the ZIF connector (1) to which the camera/microphone module cable is connected, and then disconnect the camera/microphone module cable from the camera/microphone module. Lift up evenly across the camera/microphone module and detach the module away from the display back cover (2).
  • Page 51 Remove the camera/microphone module cable (2). The camera/microphone module cable is available using spare part number M15309-001. To replace the wireless antennas: Detach the wireless antenna transceivers (1) from the display back cover. The wireless antenna transceivers are attached to the display back cover with double-sided adhesive. Release the wireless antenna cables from the retention clips (2) and routing channels built into the left and right sides and the bottom edge of the display enclosure.
  • Page 52 To reassemble and replace the display assembly, reverse the removal procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover with keyboards. The second table provides the country codes.
  • Page 53 Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.
  • Page 54 IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater.
  • Page 55 Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted.
  • Page 56 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.
  • Page 57 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Computer specifications Metric...
  • Page 58 Table 7-1 Computer specifications (continued) Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...
  • Page 59 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 60 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 61 Follow the local laws andregulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, andrechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 62 23 AC adapter light 3, 4 electrostatic discharge (ESD) 17, disinfecting 22 AC adapter, spare part number 15 HP Easy Clean 21 action keys preventing damage 17-19 removing dirt and debris 21 identifying 8 esc key, identifying 8...
  • Page 63 48 spare part numbers 12, 32 product description 2 regulatory information touchpad bracket USB SuperSpeed with HP Sleep regulatory label 8 spare part number 12 and Charge 4 wireless certification labels 8 touchpad cable USB Type-C power connector and...
  • Page 64 33 spare part number 12, 33 USB board low-speed cable removal 33 spare part number 33 USB SuperSpeed port with HP Sleep and Charge, identifying 4 USB Type-C power connector and SuperSpeed port, identifying 3, video, product description 1...

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HP CHROMEBOOK X360 14A MAINTENANCE AND SERVICE MANUAL Pdf Download (2024)
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