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Keith Foisy
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About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
Position Overview
As an HR Business Partner, you will be part of the broader HR team acting as a key resource for internal partners and supporting leaders. You will focus on a variety of initiatives across the employee lifecycle with significant impact on improving overall employee experience. You will also liaise with others within HR; Total Rewards, Operations, Recruiting, and Learning & Development.
Core Responsibilities
Leadership Coaching
Act as a frontline resource across InvoiceCloud for individual contributors and people leaders on coaching, development, and employee relations matters
Play a key role in working with managers on change management and talent management initiatives
Provoke positive changes in people management by coaching and encouraging effective feedback loops between employees and managers
Partner with Learning & Development on leadership training and continuing education initiatives.
Organizational Design & Strategic Planning
Identify organizational gaps and deploy impactful people strategies that enable the teams to perform effectively, and scale efficiently
Conduct talent reviews and begin thinking about succession planning with key stakeholders
Positively collaborate across peer groups - specifically, individuals within Recruiting, Training and Finance to optimize the acquisition, integration, and development of InvoiceCloud talent and achieve company goals
Provide guidance and input on business restructuring, workforce planning and succession planning.
Biannual Promotion Process
Lead promotion process with the broader HR team including assisting with promotion files, manager coaching and Workday changes.
Employee Relations & PIPs
Autonomously manage employee relations with an unbiased balanced approach with a high degree of discretion
Lead Performance Improvement Plans (PIPs) partnering with managers on documentation, plan initiation, feedback, and execution
Engagement
Partner on annual Engagement survey working with leaders to build clear metrics and action plans
Collaborate with the HR team to build and implement programs and initiatives across InvoiceCloud
Recruiting
Partner with recruiting on internal transfers and opportunities, actively engage on external recruiting best practices.
Ensure consistency in job classification, pay equity, pay transparency and budgeting
Reporting & Analytics
Collaborate on Monthly Business Reviews, Yearly OKRs & KPIs as well as board tracked metrics
Conduct data analysis and prepare presentation materials as needed in line with business and HR requests
Partner with FP&A and Recruiting to identify key metrics and proactively measure trends to inform the business
Manage all Workday related job changes
Conduct exit Interviews and manage exit process including reporting on exits quarterly to assess trends, strengths, and development opportunities
Help build and maintain policies that support the business’s needs
Collaborate with other HR members to improve on internal HR processes and best practices
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Software Development
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